Effective Date: 01/04/2025

At KIWIFROST, we prioritize reliable and efficient shipping to ensure your order reaches you safely. This policy provides details on our shipping process, delivery timelines, and legal requirements when sending our vodka within New Zealand and Australia.

1. Shipping Availability & Legal Requirements

a. Eligible Destinations

  • New Zealand: We deliver to all regions where alcohol sales and shipments are legally permitted. Delivery services may be limited or delayed in some remote areas.
  • Australia: We ship to most major cities and regions in Australia. However, state or territory laws may impose restrictions, which could result in order cancellations and refunds.
  • Other Countries: Due to high shipping costs, we do not currently ship products to other countries via the website. If you have a specific requirement for an international shipment, please contact us at info@kiwifrost.co.nz for an estimate.

b. Age Restrictions & Verification

  • Customers must be at least 18 years old in both New Zealand and Australia to place an order.
  • By ordering from us, you confirm that you meet the legal drinking age in your country of residence.
  • Couriers may request valid government-issued photo identification (passport, driver’s license, etc.) at the time of delivery to verify age.

2. Shipping Methods & Estimated Delivery Times

We work with reputable courier services that specialize in handling alcohol shipments. Estimated delivery times are as follows:

  • Within New Zealand: 3–5 business days, depending on the delivery location.
  • To Australia: 6–10 business days, subject to customs processing and distance.
  • Delays: Factors such as adverse weather, holidays, customs inspections, or courier service disruptions may impact delivery times.

3. Shipping Fees & Additional Charges

a. Shipping Costs

  • New Zealand: A flat or weight-based shipping fee will be calculated at checkout.
  • Australia: Shipping costs depend on the order’s weight, delivery location, and carrier fees, which will be displayed during checkout.

b. Customs Duties & Import Taxes

  • Orders shipped to Australia may be subject to import duties, local taxes, or additional fees based on government regulations.
  • These charges are the responsibility of the recipient, and we advise customers to check their local customs rules before placing an order.

4. Packaging & Shipment Tracking

  • Secure Packaging: Each bottle is carefully packed to prevent breakage during transit.
  • Tracking Information: Customers will receive a tracking number once the order is dispatched, allowing real-time shipment updates.
  • Optional Shipping Insurance: Insurance is available at checkout for extra protection against loss or damage.

5. Damaged, Lost, or Incorrect Orders

a. Damaged Shipments

If your order arrives damaged:

  1. Take clear photos of the damaged bottles and packaging.
  2. Contact us at info@kiwifrost.co.nz within 48 hours of delivery.
  3. We will arrange for a replacement or refund based on the assessment.

b. Lost or Delayed Orders

If your shipment is significantly delayed or marked as lost by the courier, please contact us, and we will work with the shipping provider to locate your order or offer a suitable resolution.

c. Incorrect Orders

If you receive the wrong product, notify us within 48 hours of delivery. We will arrange for the correct item to be sent or issue a refund if necessary.

6. Order Cancellations & Returns

  • Order Cancellations: You may cancel an order before it has been dispatched. Once shipped, cancellations are not possible.
  • Returns & Refunds: Within 7 days of delivery, products may be returned if they are in their original packaging, unopened, and in perfect condition. Return shipping costs are the responsibility of the customer. Contact us at info@kiwifrost.co.nz for assistance.

7. Compliance with Local Regulations

  • Customer Responsibility: Buyers must ensure compliance with alcohol importation laws in their respective regions.
  • Order Refusals: We reserve the right to cancel or decline orders if shipping would violate any applicable laws or regulations.

8. Contact Information

For any shipping-related inquiries, please reach out to us:

📧 Email: info@kiwifrost.co.nz

🌐 Website: www.kiwifrost.co.nz

We appreciate your trust in KIWIFROST and look forward to delivering premium vodka to your doorstep!