Effective Date: 15/03/2025

Welcome to KIWIFROST. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.kiwifrost.co.nz), purchase products, or interact with us online.

1. Information We Collect

We collect personal and non-personal information when you interact with our website, including:

a. Personal Information

Collected when you make a purchase, sign up for newsletters, or contact us:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment providers)

b. Non-Personal Information

Collected automatically through cookies and analytics tools:

  • IP address
  • Browser type
  • Pages visited on our site
  • Time spent on the website

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing & Fulfillment: To process payments, ship products, and provide customer service.
  • Marketing & Communication: To send promotional emails, updates, and special offers (you can opt out anytime).
  • Website Optimization: To analyze website performance, improve user experience, and personalize content.
  • Legal & Security Compliance: To prevent fraud, comply with regulations, and enforce our policies.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with trusted third parties, such as:

  • Payment Processors: Secure third-party services that handle transactions.
  • Shipping Partners: Couriers that deliver your order.
  • Marketing Tools: Services that help us send emails and advertisements (only with your consent).
  • Legal Authorities: If required by law or to protect our rights.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Track website traffic and analytics
  • Provide personalized advertising

You can manage cookie settings in your browser or opt out of tracking via Cookie Preferences.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no online platform is 100% secure, so we encourage users to take precautions, such as using strong passwords and avoiding public Wi-Fi for transactions.

6. Your Rights & Choices

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold.
  • Update or Delete Information: Request corrections or deletion of your personal data.
  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise these rights, email us at privacy@kiwifrost.co.nz.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal data.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@kiwifrost.co.nz